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Product Details
—MANUAL ORDER -
Shipping Details
+All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email with additional information.
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If You Don't Like It
+We get it. Sometimes you do everything you can to make sure you get what you want/need and it just doesn’t meet your expectations. Click HERE and enter your order number and zip code to begin an exchange or return. Please be aware that exchanges and returns must be initiated within 30 days of purchasing to be eligible.
What if The Chosen Factory messed up my order?
It’s rare, but if we sent the wrong item(s), please begin an exchange by clicking HERE and entering your order number and zip code. We’ll take care of you!
susan d.
Great customer service; very satisfied with the outcome! Thank you so much
Emily M.
Excellent service. Shipped in a timely manner. I will Definitely shop again.
Alicia G.
My husband put in on right away and loves it. It is well made and so soft. It gives him an opportunity to speak to people about the Lord.
Jennifer S.
Thank you so much for your quick service re-sizing an item in my order!
Paulette W.
It arrived in my mailbox in Kenton, Manitoba. I was so happy. I unpacked it right away and tried it on. I love it. I was told that it is Dallas's favourite hoodie-a teal blue one with The Chosen on it and the circle of fish on the back. Thank you so much for exchanging it for a better size. Keep up the good work everyone. God bless all of you.
Carole S.
We are very impressed with how you treated us. Very prompt and all is well. Your customer service is superb and The Chosen is a treasure!!
Sonya R J.
I experienced GREAT customer service concerning an issue I had. Thank you so much!!
Sonya R J.
Wonderful, wonderful!!! Great customer service!
Sharon T.
The shirt is so soft & unique.
Joann K.
Came fast, washed it and hung it up. LOOKS GREAT!! THANK YOU, for All Your Help, McKenzie!!
joseph f.
Love t show and the merch!
Priscilla P.
I love the way it feels in my hands, I really like the fact that when the spout is closed I can not remove the top, (which tells me if my tumbler falls over with my drink in it my drink will not spill out), and the container itself is so beautiful… I absolutely love it!
Bonnie Pena
Regina W.
I love my "Jesus wear". It's nicely made and fits well.
Pat Z.
I love all my hoodies I have bought. They are so soft and comfortable! The gift store team is very helpful and super nice! Love The Chosen!! ❤❤
Tom C.
I really like the stuff I have chosen, pardon the pun, with the exception of the hoodie. The design is excellent but the quality could be better.
LESLEEANN B.
Thanks for the help getting our order sorted out. The shipping was quick and we are very happy to finally be wearing the shirts that we were hoping for over a year ago.
Lynn W.
My first order never shipped or was lost? After 3 weeks I inquired about it and was assisted with expediting a new order. Unfortunately one shirt I wanted was now on back order so I had to chose another. Second order came the day before it was promised
Nicholas T.
Awesome shirt!!! great conversation starter that can lead into the gospel and the show.
Chaunda F.
Thank you so much for working through the return and shipping of the correct size. My mom loves her gift!
BETTY H.
I needed to exchange it because the size I ordered was too big for me. The process was lengthy, but I now have my hoodie and I am happy. Dallas needs to say that there is a time limit when he mentions a special, because when I tried using the discount code he offered, I could not get it accepted. (And I tried to order using his code a day or two after he announced it). That was disappointing, but I do want you to know that I love the Chosen series. Thank you, Betty Hensley
Kevin K.
Great movie and I LOVE THE CHOSEN
Ashley W.
Lift with Jesus!
Monica O.
The hoodies are so soft and comfortable we end up wearing them to bed instead of changing to pajamas. They are the most washed items in our closet :)
Barbara S.
Beautiful color, so soft inside!
Dixie E.
I had ordered the women's sozed shirt but after a few weeks discovered it was not available. I contacted your page and was helped immediately
by your sending this unisex shirt. I do love it !
Since it is short sleeved and I am in the winter season of PA, I am waiting for spring to wear it. Thank you for great service. Also love the zipper sweatshirt and travel mug I have ordered.
Dixie
Karen M.
Thank you sooo much for reshipping my lost order. I'm one happy camper.... now I can share The Chosen with some of my friends, what I've been talking about. They will love it as much as I do. Thanks again...
Jason E.
Great experience
Debra V.
Love my hoodie effect fit soft and cozy.
Karla G.
Thanks for reaching back to me when I did not get my package... now I got it. God bless you all.
Anita D.
Working with the staff to resolve an issue was so pleasant and they are so helpful and understanding.
Peter V.
The lid is air tight !
Mary D.
Great customer service. Love the shirt.
Laurie V.
Very cool fish design - I loved giving this to my daughter for Christmas!
holly h.
Reship for different size was quick! Very happy with service!
Carolyn P.
Great!
DeaAnna B.
The shirt is awesome! My sister was so happy!!
Rebecca A.
Love love love the series!!! It is SO ANOINTED, I just keep trying to figure out ways I can share it!!! I gave the Christmas video and album to five stepkids in their Christmas goodie basket (that had homemade fudge and homemade Chex mix I it!!!) I cry at almost every episode, and God always speaks to me in His love, showing me parallels in my life. Keep blessing us all with The Chosen!!!!
Jeyson Q.
The best thing is to spread the message just for using a shirt, jumper or hoodie. And obviously, help The Chosen to increase the audience and support the best show ever made.
Patty J.
Really like my red t-shirt. God bless you
Juanita O.
The crew went about their efforts to get my package to me after UPS messed up the shipping.
Thank you.
Gigi T.
Thank you for taking the time to replace this item. Our family sincerely appreciate it.
Brian B.
Love our mugs! One of them had gotten damaged in shipping but I contacted customer service and they went above and beyond to make it right. They are quick to respond when you reach out and are extremely pleasant to deal with. Many businesses could take lessons from this customer service team. Looking forward to our next transaction!
Steve J.
Thanks for taking care of us! We all love The Chosen - thank you for all your hard work to give all of us so much joy. Merry Christmas!
Melissa B.
I love the shirt! I was bummed that the other size I wanted was out of stock, but I'll be checking for it to come back soon.
Dorsey-Ann R.
I finally received my book I ordered first. It was finally delivered. So I feel I owe you for the book you just sent. You all have been super good.
karen m.
Finally got our shirts. We had ordered them to ware to the movie premiere but they were lost in shipping somewhere. We got replacements sent but they came a week later and we were unable to ware to the theater. But, they are nice shirts and made well. Love the new logo
Kristian F.
Great product
Daniela C.
Thank you so much!!!
Daniel Y.
Best series on Life of Christ ever
Giving 8 sets away to impact others
Victoria M.
Purchased for a gift, incorrectly ordered a small, and your associates went above and beyond to make sure I got the correct size. I appreciate their efforts and expertise in handling this issue. Non of which was your fault, but my own.
Brenda G.
I was so excited to wear my three fish T-shirt to the theater premier on Friday the 18th (along with my beanie). I love the simplicity of the graphic and hope to have many conversations as to the meaning.
Steven V.
Customer Service was excellent when the item was missing from the original shipment, they shipped it out immediately.
Ish L.
Finally the devotional books arrived, after previous failed delivery, the chosen team really responded to my query, understood the issue, and helped me to re deliver the goods again without additional cost and without any more hassle ... really appreciate it. Thank you and God bless you.
Elaine G.
I love this mug!!! It’s very pretty and not a heavy cup, even when it’s full of tea!!!
David K.
The original hoodie had stitching problems, but it was replaced at no cost and no return. Thank you.
Richard C.
Kathy C.
I was thrilled to FINALLY recieve these two items (women's t-shirt and sweatshirt.) I ordered them back in the spring of 2022 and while waiting, I kept checking the status of delivery through the tracking number. When I did, it said "Arriving today before 6:00 PM." That's what it said every day that I checked, so I just thought to myself that this is what happens when a popular item is in demand. I let it go and knew it would arrive eventually. After of few months of life and forgetting about it, I realized I should check in on the order to see what happened. You all were GREAT at handling this little glitch and it was handled quickly! Thank you so much!! I will wear these items with humble pride (I know oxymoron.) God bless you all!!
Russel C.
Fits well, wonderful message, great material!
Marlissa G.
Thank you! Thank you! Thank you!
It is wonderful and Jesus every day all day!
Jeanne Y.
I absolutely love my new t-shirt and can hardly wait to wear it to my Bible studies. Great color and wonderful design! I am excited to have this!!! Jeanne
Scott E.
Not only is this moment so brilliantly captured, it was brilliantly packaged as well. Great care was taken to make sure it arrived in perfect condition. Amazing! Plus the crew included lots of free stuff. Love the Chosen.
Cynthia M.
Caps aren’t my thing but when I received his it became a thing for me. It’s so comfy on my head. An excellent product
Chris C.
Product is great and appreciate the freebies!
Betsy W.
The softest, most comfy t-shirt with the best message!
Kate J.
Love it,
Susan C.
Love the print
Lisa G.
I believe this is for the "Come and see" baseball cap. This cap, black with white lettering, will go with anything, and will be a great conversation starter... nice quality!!
Barbara H.
I will use as a gift.
Patricia T.
I was amazed at how quickly you responded to my e-mail and re-sent my "Look-Up" cups. We love our cups. Thank you for being such a good and honest company.
Marisa S.
Wore it on a road trip. So many people stopped to give me a thumbs up for the shirt.
aaron b.
absolutely love the customer service team thank you for all your doing
Karen H.
Easy to do.
John H.
Excellent merch. Some difficulty in original order. Customer service came through and reordered when it appeared that I might not receive anything.
Eliana E.
Liked the DVD so much that I bought a second one to gift it to loved ones!
Robert S.
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ken s.
Really love all the chosen series
Sue L.
My purchase was the chosen novel 2, but first received season 1 novel, I was very thankful that I could return & was sent season 2, come & see. I really love the novel, Gives me more of a real relationship with Jesus & his disciples! Thank You !!
Marianne G.
The shirt fits just right and is so soft and comfortable that I wish all my tee shirts were the same material. And, it was a
replacement for the original one that was too big. Your return service is exceptional and I am quite pleased. I thank you
for The Chosen and your entire activities that make me proud to be a Christian and lover of Jesus Christ!
Blessings,
Marianne Gajewski
Connie S.
I absolutely love the Stir The Water T-shirt. The tie dye colors are vibrant and beautiful. ❤️
Patricia S.
It came on time
Marja P.
relatively faster than before
Patty M.
The team quickly replaced a shirt of ordered but never received. Excellent responsiveness and customer service!!
Randy H.
After a couple of tries, we finally received our package. Thanks so much for fixing the problem.
Mary T.
There was a mix up in the shipping and you promptly corrected it. Thank you so very much. GOD is so GOOD!!!!!
ken s.
Like it just as much as the first oine
Wendy T.
Love the style and the fit. Would love to see more women’s v-neck tops.
Joslyn K.
My initial shipment was lost. Once I notified The Chosen, they quickly shipped me another and I had it in the matter of a few days. Very quick to correct this. Very happy with it.
Peggy K.
thank you for reshipping it because i had moved sooner then I excepted and it was sent back to you
Jannette B.
Men's shirts are soft and comfortable. Fits a little small.
Julie H.
The look is great and so is the fit!! Nice material and getting lots of looks! Love this tee!!
Regina P.
Love my t-shirt so much I made it into my wall art. I can view it in my livingroom every day! Thank you!
Sarah C.
Would highly recommend! The first shirt I ordered got lost at the warehouse so a replacement was sent out and was well worth the wait.
Lewis B.
I love that you have these items that we can wear to let others know about the Lord it's wonderful thank you and I'll do just that and pray others will start a conversation from seeing it . Again many thanks .
Mellissa
Nanette S.
Just wanted to say the customer service I received from Heather was by far the best customer service I have ever received from any company! I needed to exchange a shirt for a larger size (they seem to run a little small) and there was no problem at all. Every item we have received has been awesome and exceptional in quality. P.S. We absolutely love The Chosen and have watched the series over and over. When my grandsons ages 8, 10 and 11 come to our home they always want to watch Jesus and Nicodemus. That scene gets me every time and I, like many others, want a hug like that from Jesus. Someday
Ruthie S.
I’m loving book 2!! I’m only on chapter 6 but I’m remembering the episode as I read without going back to watch. ( which I will do again )
Very easy to read and follow so far. Thank you Jerry Jenkins for writing another best seller.
God bless you all on “The Chosen Team “ great job, keep up spreading God’s word.
Ruthie Sullivan
Centerville, Texas
Ginny P.
This purchase was a gift for my daughter in law. She saw my Chosen sweatshirt and loved it, so it made choosing a gift for her VERY easy!
Theresa R.
Thank you!
Sandra D.
My shirt came just in time for my 76th birthday! I call this “The Spirit of ‘76”!!
Jann S.
I loved the teal hoodie so much I just had to get one in black.
Jeani A.
The reshot was awesome. I received it in about .4 days! Very happy!
