All orders are processed within 2-3 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email with additional information.
If You Don't Like It+
We get it. Sometimes you do everything you can to make sure you get what you want/need and it just doesn’t meet your expectations. Click HERE and enter your order number and zip code to begin an exchange or return. Please be aware that exchanges and returns must be initiated within 30 days of purchasing to be eligible.
What if The Chosen Factory messed up my order?
It’s rare, but if we sent the wrong item(s), please begin an exchange by clicking HERE and entering your order number and zip code. We’ll take care of you!